Goal Trending NYT > Home Page Britain Dispatch: British Rail Companies Have a Message: We’re Sorry. Very Sorry. Apologies.

Britain Dispatch: British Rail Companies Have a Message: We’re Sorry. Very Sorry. Apologies.

October 02, 2018 NYT > Home Page

With passengers across the country outraged by delays, one rail line’s social media team masters the fine art of apologizing. All together, “sorry” has been tweeted 417,000 times by train companies.

from NYT > Home Page https://ift.tt/2IsB9AT

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